The rise of Debt outstanding in South Africa is alarming and increasing on a daily basis. Generally, most South Africans are affected by the inability to pay their bills and in some cases by their unwillingness to settle the Debts. Read more
In addition to our existing and highly effective services, we at OVAG Int SA are proud to introduce our solution to your Worker’s Compensation claims, to make running your business that much easier. Read more
It is with much sadness that we hear and read articles about debt recovery agents who overcharge debtors by raising fees that they are not entitled to or who do not apply the relevant caps established by law, simply to make extra money.
We at OVAG make use of an extremely intelligent system to maintain our compliance and ensure we collect no more than what is warranted. Due to the default in settling the debt, the collection fees are due by the debtor. Read more
South Africa, like many developing countries has experienced a high number of the negligent debtors in the collection’s industry. The focus of this study is on describing the requirements in the training of debt collectors and how it benefits the industry, while suggesting the strategies for improving debt collecting training in South Africa.
WHAT IS DEBT COLLECTION?
The National Debt Collection Act 114 of 1998 regulates the process of collecting debts in South Africa. Debt Collection is when an attorney; a person who is an agent of an attorney; or a registered debt collector collects, on behalf of the client, the capital amount plus lawful interest and the debt collectors fee. Read more
We should all be well aware of the pressures involved in the collections of outstanding debt as it becomes increasingly greater. The economic situation with which we find ourselves are increasing. We need to ensure that we have the best processes available to assist in efficient collections. Read more
Call Centre’s are the major point of contact for serving customers and maintaining a healthy cash flow as well as generating new revenue. With the industry constantly transforming to meet market demands through customer experience, call centre’s can then be summed up not only as a method to generate new revenue, but a hub for both understanding customer demand and proactively managing it as the guardians of customer experience. Read more